GSMA | GT Leasing Code of Conduct – Make a Complaint

A GSMA member or its agent may use the form below to submit a complaint against a signatory or supporter based on non-compliant traffic observed on the member’s network.

The party making the complaint (the “Complainant”) must attempt to discuss the matter with the signatory or supporter before submitting a complaint to the GSMA. This will help to avoid complaints based on misunderstandings, resolve unintentional one-off non-compliances etc.

Complaints should contain the information specified in FS.59 GT Leasing Code of Conduct: Central Declaration and Complaints Process and will be handled in accordance with the process specified therein.

By submitting a complaint, parties must agree via the declaration below to adhere to FS.59 GT Leasing Code of Conduct: Central Declaration and Complaints Process.

Complainant Details

Provide details of the GSMA member company making the complaint

Complainant Company Name

Address line 1

Address line 2

City

State/Province

Post/zip code

Country / Region

Company registration no.

Complainant Authorised Representative

First Name

Last Name

Job Title

Company Name (if different to above, i.e., complainant's agent)

Telephone

Details of Complaint

Provide details about the code of conduct signatory/supporter against whom the complaint is being made, and the nature of the complaint.

Signatory/supporter name

Complaint Details (include required information)

Attach supporting files as necessary

Declaration

On behalf of the complainant declared above:

Signatory Declaration
On behalf of the company declared above:

I wish to submit a complaint of non-compliance with FS.52 GSMA GT Leasing Code of Conduct by the signatory/supporter specified above.

I confirm that the complainant has attempted to discuss the matter with the signatory/supporter before submitting this complaint to the GSMA.

I have reviewed and agree to adhere to FS.59 GT Leasing Code of Conduct: Central Declaration and Complaints Process.

Date

Complainant Details

Contact the GSMA